Legal

Privacy Policy

Last updated: 25 August 2026

This Privacy Policy explains how Tulsyan Motors Private Limited ("Tulsyan Motors", "we", "us" or "our"), a company incorporated under the Companies Act, 2013 with CIN U45100JH2025PTC023976 and registered office at Tulsyan Compound, Pandra, Ratu, Ranchi — 835222, Jharkhand, India, collects, uses, shares and protects personal information.

This policy applies to our website at tulsyanmotors.in, our showroom and workshop at Ratu Road, Pandra, and to the messages we send you on WhatsApp, SMS, email or telephone.

1. Information we collect

• Contact details — your name, mobile number, WhatsApp number, email address and postal address.
• Vehicle and purchase details — the vehicle you own or are interested in, registration number, chassis and engine number, booking, invoice and delivery records.
• Service records — job cards, service history, repair estimates, parts fitted and warranty details.
• Financial and identity information — where required to complete a sale, registration, finance application or insurance policy, including documents prescribed by law such as identity and address proof.
• Communication records — enquiries you send us and messages exchanged with us on WhatsApp, SMS, email or telephone.

2. How we use your information

• To respond to enquiries, arrange test drives and process vehicle bookings.
• To complete a sale, including registration, finance and insurance formalities.
• To schedule servicing, share estimates and inform you when work is complete.
• To send service reminders, warranty and insurance renewal alerts, recall notices and other information relating to a vehicle you own.
• To share offers, new model launches and promotions, where you have agreed to receive them.
• To meet our obligations under tax, motor vehicle, company and other applicable laws.

3. WhatsApp communications

We use the WhatsApp Business Platform to communicate with customers. Please note the following:

• We message you only where you have given us your number for that purpose — for example by making an enquiry, buying a vehicle, booking a service, or opting in at the showroom or on this website.
• Messages fall into two categories: service messages relating to a booking, service job or vehicle you own, and promotional messages about offers and launches.
• You can stop promotional messages at any time by replying STOP to any WhatsApp message from us, or by calling the showroom. We will action the request promptly.
• Opting out of promotional messages does not stop essential service communications such as a repair estimate or a notice that your vehicle is ready for collection.
• Messages sent over WhatsApp are also processed by WhatsApp Ireland Limited and Meta Platforms, Inc. under their own terms and privacy policy.

4. Who we share information with

We do not sell personal information. We share it only as set out below:

• The vehicle manufacturer, for warranty registration, recall campaigns, customer satisfaction surveys and manufacturer-run programmes.
• Banks, NBFCs and insurance companies, where you ask us to help arrange finance or an insurance policy.
• Government authorities, including the Regional Transport Office and tax authorities, where required by law.
• Technology service providers who operate our messaging, customer records and website infrastructure on our instructions, under confidentiality obligations, and only for the purposes described in this policy.

5. Retention

We keep personal information for as long as needed for the purposes above, and for any longer period required under tax, company or motor vehicle law. Vehicle and service records are generally retained for the life of your ownership of the vehicle and for the statutory retention period afterwards.

6. Security

We apply reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure or destruction. Access to customer records is limited to staff who need it for their work.

7. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• confirm what personal information we hold about you and provide a summary of it;
• correct information that is inaccurate, incomplete or out of date;
• erase information that is no longer needed for the purpose it was collected for;
• withdraw a consent you have given us, including consent to receive promotional messages.

To exercise any of these rights, contact us using the details in section 9.

8. Cookies and website analytics

This website does not set advertising or tracking cookies. Any cookies used are strictly necessary for the website to function.

9. Grievance Officer and contact

If you have a question or complaint about how we handle personal information, please contact:

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

10. Changes to this policy

We may update this policy from time to time. The revised version will be published on this page with a new "last updated" date.